Support

Akeeba Backup for Joomla!

#13496 – AJAX Loading Error HTTP Status: 500 (Internal Server Error)

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Monday, 10 September 2012 17:59 CDT
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (all)?
Have I searched the tickets before posting? yes
Have I read the documentation before posting (troubleshooting?)? yes
Joomla! version: 2.5.6
PHP version: 5.4.5
MySQL version: 5.0.95-log
Host: 1 and 1
Akeeba Backup version: 3.6.3

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Backup Failed
The backup operation has been halted because an error was detected.
The last error message was:
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Receive the above error after upgrading php 5.4.5 from php 5.2.17. Dropping back to the earlier version restores full function.

Backup had been running flawlessly through multiple updates of Joomla from v1.6 and through multiple upgrades of Akeeba Backup.

Fails in Firefox and in Chrome.
Tuesday, 11 September 2012 00:33 CDT
Do you have enough disk space on your host? How much is your part size for split archives? Have you tried running the Configuration Wizard again? Which of the troubleshooting instructions' steps (please list the numbers) have you followed?




Nicholas K. Dionysopoulos


Lead Developer and Director






Greek: native


English: excellent


French: basic






Please keep in mind my timezone and cultural differences when reading my replies. Thank you!






Tuesday, 11 September 2012 17:16 CDT

Do you have enough disk space on your host? Yes, 624.00 Mb used of  250,000.00 Mb available
How much is your part size for split archives? 2047.52MB
Have you tried running the Configuration Wizard again? Yes, several times.
Which of the troubleshooting instructions' steps (please list the numbers) have you followed? 1-7 see below.
Make sure that your hosts PHP memory_limit is at least 16Mb. Limit is 90Mb.
Find the Temporary directory setting and set it to [DEFAULT_OUTPUT] Retry backup. Backup failed

Needed a backup so switched back to 5.2.17 and it ran perfectly.
Wednesday, 12 September 2012 03:12 CDT
It seems that PHP 5.4 has a different configuration on your host than PHP 5.2.17. You can always try using the following configuration settings for Akeeba Backup:
- Minimum execution time: 1 second
- Maximum execution time: 7 seconds
- Runtime bias: 75%
This should make the backup slightly slowed but it should complete. If not, you should also try setting the Part size for split archives to 10 or, if this doesn't work, 5Mb.




Nicholas K. Dionysopoulos


Lead Developer and Director






Greek: native


English: excellent


French: basic






Please keep in mind my timezone and cultural differences when reading my replies. Thank you!






Wednesday, 12 September 2012 17:50 CDT
As a first step set the minimum execution time to 1 second. Maximum was set to 7 and execution bias was set to 75%. Backup ran fine. Please close the ticket.
Thanks
Thursday, 13 September 2012 01:35 CDT
All right! I'm glad it now works fine :)




Nicholas K. Dionysopoulos


Lead Developer and Director






Greek: native


English: excellent


French: basic






Please keep in mind my timezone and cultural differences when reading my replies. Thank you!






This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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