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Akeeba Backup for Joomla!

#27530 Akeeba Backup std+pro breaks J3.6.5 admin login. There's no fix. Site admin+user login is screwed.

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 13 May 2017 17:17 CDT

Thursday, 13 April 2017 08:24 CDT

jenniwoo
Feature-wise I LUV Akeeba Backup. I've been looking forward to testing ports of beta sites to other web hosting servers with it.

For months, years actually, backups w/ Akeeba, most recently with 5.2.5-pro, appear to work fine. Restores from them to the same sub-domain directory on the same web host server with an emptied database often failed however and I don't know why. Restores from 5.2.5-pro backups to the same sub domain directory on the same web host server with an emptied database have always failed and I don't know why.

Description of my issue: First sign of trouble is I logout from one of my J3.6.5 sites after installing Akeeba core or pro and running a Site+DB backup OK. I try to do an admin login and the admin login fails. There seems to be nothing I can do to restore the site, even via Angie Restore from the jpa backup, so I can do an admin login ever again. I've tried so many ways to work-around and restore the site and all ways fail.

WTF is going on? I'm now 99.99% sure Akeeba Backup is the problem. Here is my latest most convincing test:
I had my J3.6.5 site with only the ProjectFork4 (4.3.3) extension installed on it, but no content, up for weeks during which time I logged out and logged in again -- and I changed nothing on the site. I could always login again. Once I installed Akeeba Backup, 5.2.5-pro in this most recent case, I ran a Site+DB backup AOK. Logged out. Tried to do my usual admin login again. And the admin login failed. I could never do an admin login again no matter how I tried to restore the site to ~99% what is was when last I was admin logged in ok.

My next option, only option at this point, is to STOP USING AKEEBA BACKUP, build my J3.6.5 sites once again in very simple ways with only 1-2+ other extensions, installed one-by-one, after which I keep testing back-end logout and re-login as administrator for days or more given only the one new extension installed. In this way I see which other extensions cause this login problem and which don't.

PLEASE TELL ME YOU KNOW ABOUT THIS PROBLEM AND HAVE A FIX FOR IT.

JGW-SanFrancisco.org

Thursday, 13 April 2017 09:22 CDT

nicholas
The very fact that we are having this conversation on AkeebaBackup.com is a proof that Akeeba Backup IS NOT the problem. Our site runs on Joomla! 3.6.5 and Akeeba Backup 5.3.1. Two weeks ago we overhauled our support section. We did that in a local development copy. Then we took a partial backup with Akeeba Backup and restored it on our live site using Kickstart and ANGIE. That is to say, the very fact that you are using the product of the restoration means that the backup and the restoration works just fine. Nevermind the hundreds of thousands of people using our software.

Moreover, taking a backup does NOT alter your site in any way. As you would imagine, that would be idiotic and completely countering the reason of having backups in the first place. What the backups DOES do, however, is put data on your disk (the backup archive) and use up resources (CPU and database queries) in the process. The fact that you cannot log in right after the backup is complete tells me that your host has imposed some restriction, possibly on CPU usage. Of course I cannot be sure this is the case because your ticket is wonderfully non-specific about what you did and what you see. You ask me to guess so I am guessing. It could also be that you are using up your site's storage space. In this case you don't have enough space to create new PHP sessions or write data to the database (which is ultimately stored to disk).

My suggestion would be to remove the backup archive from the site and wait for an hour. If you can log back in, contact your host with a copy of this message. If you still can't login please do post back here; I'll have to ask you for more information to debug this for you. That said, let me be sincere. If you have already made your mind about not using our products do let me know in advance. I am about to commit time off my vacation to help you track down an issue that has nothing to do with our software. If you are not going to appreciate it please spare me the trouble. If you really want my help, great, just tell me, I'm not even going to charge you extra. I just want to help you, that's all.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 13 May 2017 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-05-13 17:17 CDT

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