Support

Akeeba Backup for Joomla!

#27541 mysql error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Thursday, 18 May 2017 17:17 CDT

joelferry
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
hello,
when I try to backup, I receive this message :
( ! ) Warning: mysql_close(): 67 is not a valid MySQL-Link resource in D:\wamp64\www\VM32\administrator\components\com_akeeba\BackupEngine\Driver\Mysql.php on line 149
Call Stack
# Time Memory Function Location
1 0.9394 22911576 Akeeba\Engine\Driver\Base->__destruct( ) ...\Base.php:0
2 0.9394 22911768 Akeeba\Engine\Driver\Mysql->close( ) ...\Base.php:199
3 0.9394 22911864 mysql_close ( ) ...\Mysql.php:149
could you help me to fix it ?
best regards
Joel FERRY

tampe125
Akeeba Staff
Hello,

except for the warning, does the backup complete?
This is just a PHP warning, it seems that the database connection we're trying to close was already closed. That doesn't any harm to your backup process, so you can safely ignore it.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

joelferry
hello,
many thanks for your quick answer
the backup doesn't complete because I've a big connection problem
but it seems it doesn't come from Akeeba
I receive this other message
Akeeba Backup cannot verify that the connection information you entered corresponds to the site URL you have entered. If you are trying to restore inside a subdirectory of an existing site this means that the main site is blocking access to the subdirectory; please contact your site administrator. In any other case you have entered the wrong connection information, most likely a wrong directory. Please contact your host and ask them for the correct connection information, including the directory, which corresponds to your the URL you have entered in this wizard. Then come back here, enter the correct information and continue with the restoration.
as I can't login on my site in "administrator directory" I suppose it's coming from Joomla ?
I try to fix it with forums help
best regards
Joel

tampe125
Akeeba Staff
mhm... can you please tell me what are you trying to do?
Are you restoring a backup from within Akeeba Backup interface? Are you transferring it to a remote site?
Can you please attach the log of the failed backup?

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

joelferry
this is the log file

tampe125
Akeeba Staff
The log file you posted seems to successfully complete. Moreover there's no post processing engine, so no archive is transferred.
Maybe you are trying to use the Site Transfert Wizard?
If you can't make it work, most likely you have to use the manual way: upload the backup on the new server, and the run the restoration using Kickstart.
DEBUG   |170418 10:00:34|Loading post-processing engine object (none)

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!