Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
After clean installation of Joomla 3.7.1 and Akeeba Admin Tools
then when installing Akeeba Backup 5.3.4 or 5.3.3 I get a non working website with a message in Admin: Call to undefined method FOF30\Platform\Joomla\Platform::getSessionVar()

Joomla! seems to have forgotten to copy some of the updated files when installing the update. It is a bug in Joomla! that dates back to Joomla! 1.5.5. Nobody has fixed it and we are unfortunately not allowed (on pain of being unlisted from the Joomla! Extensions Directory, actually) to provide our own installer to prevent our clients from being bitten by Joomla's bugs. Let's work around that issue.

• Extract the ZIP file of Akeeba Backup / Admin Tools / Akeeba Ticket System.
• Find the lib_fof30.zip file inside it.
• Extract the lib_fof30.zip.
• Copy all the files from the fof folder into your site's libraries/fof30 folder. WARNING! DO NOT copy the files into your site's fof folder.

After that you can log back into your site's backend. Then please try installing the latest version of Akeeba Backup / Admin Tools / Akeeba Ticket System again, without uninstalling it before.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.