Support

Akeeba Backup for Joomla!

#28321 Problem installing 5.5.1 pro

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Thursday, 28 September 2017 17:17 CDT

Tuesday, 29 August 2017 05:24 CDT

spoole2112
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Each time I try to install the zip package i get the following errors...

Warning
Copy file failed
Package Install: There was an error installing an extension: lib_fof30.zip

Error
Error installing package

I have tried this on a number of my sites, some with existing Akeeba installations, some wthout...all with the same result?

Tuesday, 29 August 2017 05:38 CDT

nicholas
This message comes from Joomla! itself. It indicates that your temporary directory is set up wrong, it is unwriteable or you have a permissions error in one of the folders where files need to be installed in. Sorry for being this vague, Joomla! does not provide very accurate error messages :(

We have already documented Joomla! extension installation / update issues and how to fix them. Please click on the link I provided and follow the instructions under "Checking your temporary directory" and "Enable FTP".

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 28 September 2017 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-09-28 17:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!