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Akeeba Backup for Joomla!

#28558 Remotely stored backups - Randomly stopped

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Friday, 03 November 2017 18:17 CDT

Wednesday, 04 October 2017 04:00 CDT

jukeboxjunkey
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello, a couple of my client sites randomly stopped remotely storing backups to Dropbox about 10 days ago resulting in the hosting accounts storage maxing out. Previous to that, Akeeba successfully backed up and transferred the files to Dropbox 17 times. Any idea why this would suddenly occur? Thank you. Cliff

Wednesday, 04 October 2017 04:01 CDT

tampe125
Hello,

there are a couple of reasons for that, can you please attach the log of a failed backup?
So I can confirm my hunch.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 04 October 2017 04:11 CDT

jukeboxjunkey
Attached is a failed transfer log. Thanks!

Wednesday, 04 October 2017 04:31 CDT

tampe125
Looking at your log file, it seems you didn't set a part size for your backup.
This means that a single archive is created and uploaded to Dropbox. In your case the file is more than 190Mb, so the upload process fails while trying to transfer it to Dropbox.
Please set a part size of 20Mb and try again, you can find such option inside the Configuration Page, Archvier settings section.

You never had this issue before because your customer sites were smaller and Akeeba Backup was able to upload everything in one shot.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 03 November 2017 18:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-11-03 18:17 CDT

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