Support

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Backup failed.

------ BEGIN OF ALICE RAW OUTPUT -----
Backup engine state saving issues
Trying to start step 151 more than once.

Fatal errors
Trying to start step The following fatal error happened while taking a backup. Please review and fix it before continuing: %s more than once.

Large files issues
Trying to start step The following fatal error happened while taking a backup. Please review and fix it before continuing: %s more than once.

------ END OF ALICE RAW OUTPUT -----

I'm sorry, your backup log didn't come through. You will most likely need to zip it in order to get it under the posting restrictions. If you still can't get it to post, just throw it up on a file service like Google Drive, Dropbox, etc. and post the link here. We'll go get it.

I thought I did attach a zip file. Trying again....

Still not coming through, please upload it somewhere and send me the link. We'll beat it into submission.

Thanks Dale. Not sure if this will work or not, but try this link: https://www.dropbox.com/s/yz13voutt6b0im4/38BG%20Akeeba%20Backup%20Debug%20Log.txt.zip?dl=0

Both the text and zipped files are there.

Tom

Tom,

Good news! Getting me the log was a lot harder than fixing the problem. Your host imposes a maximum file size of 2 Gb that your website can create. When your backup archive hits 2 Gb, the backup job is terminated.

Go to Configuration, on the Archiver Engine line click Configure then set the Part size for split archives to Custom, with a value of 1999 Mb. That way it will never hit 2 Gb. You will now have multiple parts to your backup archive. All of the parts are required to restore your site.

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