Support

Akeeba Backup for Joomla!

#28844 – Backup fails in backend and frontend

Posted in ‘Akeeba Backup for Joomla!’
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Friday, 08 December 2017 03:20 CST
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hello,
the backup on this site is failing in the Joomla administrator and on the front end. I have run the log file through ALICE and followed the recommendations on execution time but this has not made any difference.
Can you help please?

Best

Carl
Custom Fields
Joomla! version (in x.y.z format)
3.8.2
PHP version (in x.y.z format)
7.0.25
Akeeba Backup version (x.y.z format)
5.6.0
Edited by support@lawcard.co.uk on 2017-12-08 09:20
 
Friday, 08 December 2017 03:38 CST
First please check that you have enough disk space. Do this especially if your host claims to give you "unlimited" disk space. Moreover please do check with your host if they have a limit on the number of queries you can run against the database. If it doesn't allow a burst of 100 queries per second for 2 seconds and a sustained average of 10 queries per second over 10 minutes the backup might, indeed, fail (since backing up the entire site requires making a lot of database queries to read all of the data contained in the site's database).

Assuming that these limits are not a problem let's try something that no host ever admits to but many of them do enforce: hard file size limits. Please go to the Configuration page of Akeeba Backup. Find the Archiver Engine row. Click on Configure next to it. A panel opens below. In there please set the Part size for archive splitting to 50M. If it keeps failing try lowering this to 20M, 10M, 5M, 2M, or 1M.

If this still doesn't help please reply to this ticket on our site. I will need to ask you for further information.




Nicholas K. Dionysopoulos


Lead Developer and Director






Greek: native


English: excellent


French: basic






Please keep in mind my timezone and cultural differences when reading my replies. Thank you!






Sunday, 07 January 2018 17:17 CST
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-01-07 23:17
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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