Support

Akeeba Backup for Joomla!

#28870 – Error connecting to the server: 403

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 12 December 2017 08:06 CST
A large number of my sites will not upgrade from version 5.6.0 to 5.6.3 using either the Joomla Update method or via MyJoomla.

Manually installing using the Upload Package File or Install from URL methods seems to work ok

Any assistance is greatly appreciated.
Custom Fields
Joomla! version (in x.y.z format)
3.8.2
PHP version (in x.y.z format)
7.0.26
Akeeba Backup version (x.y.z format)
5.6.0
Edited by adiehm on 2017-12-12 14:06
Tuesday, 12 December 2017 10:52 CST
Hello,

Please double check your download ID: if you are currently logged inside our site the install from URL will always work fine.
I suspect you enter the wrong value inside the component options.
Davide Tampellini
Developer and Support Staff
Italian: native
English: good
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thursday, 11 January 2018 17:17 CST
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-01-11 23:17
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Unavailability: Our company will be closed December 22nd, 2017 19:00 EET to December 28th, 2017 09:00 EET due to Christmas holidays. Furthermore, we will be closed December 29th, 2017 19:00 EET to January 3rd, 2018 09:00 EET due to New Year's holidays. During that time our support will be closed for new tickets and replies. Thank you for your understanding and Happy Holidays!

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. We cannot respond to tickets outside of our working hours.

Support policy: Read the complete support policy which is part of our Terms of Service. We kindly remind our subscribers that they have already explicitly and unconditionally accepted the Terms of Service.