Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
Greetings. Have updated my site to Joomla 3.8.5 I ran the Admin Tools PHP File scanner and all was well. Then I updated Admin Tools to 5.0.0 and tried to rescan but this error opened up in code view and no scan was done. Have tried on 2 sites:
<strong>AJAX Loading Error</strong><br/>HTTP Status: 500 (Internal Server Error)<br/>Internal status: error<br/>XHR ReadyState: 4<br/>Raw server response:<br/><!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml"><head>
<style type="text/css">
body{background-color:#f4f9fa}
.centered{text-align:center}
.container{border:1px solid #e2e2e2;width:750px;margin:50px auto}
.header{height:100px;background-color:#fff;padding-top:50px;background:url(/error_page.gif) top repeat-x}
.header h1{font: bold 150% Arial, Helvetica, sans-serif; color:#5278af;margin:0;padding:0}
.header h2{font: bold 80% Tahoma, Verdana, sans-serif; color:#5278af;margin:0;padding:0}
.line{height:15px;background-color:#eef6f7}
.error-container{background-color:#fff;font:normal 80% Tahoma, Verdana, sans-serif;color:#000;text-align:justify;padding:30px}
.error-container li{padding-bottom:10px}
</style><title>500 - Internal Server Error</title>
</head>
<body>
<div class="centered">
<div class="container">
<div class="header">
<h1>500 - Internal Server Error</h1>
<h2> This is a temporary server error. </h2>
<h2>Please try to reload the webpage later. </h2>
</div>
<div class="line"></div>
<div class="error-container">
<p>If you are the webmaster of this site please log in to Cpanel
and check the Error Logs. You will find the exact reason for this error
there.</p>
<p>Common reasons for this error are:</p>
<ul>
<li>Incorrect file/directory permissions: Above 755.
<p>In order files to be processed by the webserver, their
permissions have to be equal or below 755. You can update file
permissions with a FTP client or through cPanel's File Manager.</p>
</li>
<li>Incorrect Apache directives inside .htaccess file.
<p>Make sure you have not specified unsupported directives inside the
local .htaccess file. Such include PHP settings and Apache module
settings. </p>
</li>
</ul>
</div>
</div>
</div>
</body></html>
Thanks for your help.
Andrew
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
Greetings. Have updated my site to Joomla 3.8.5 I ran the Admin Tools PHP File scanner and all was well. Then I updated Admin Tools to 5.0.0 and tried to rescan but this error opened up in code view and no scan was done. Have tried on 2 sites:
<strong>AJAX Loading Error</strong><br/>HTTP Status: 500 (Internal Server Error)<br/>Internal status: error<br/>XHR ReadyState: 4<br/>Raw server response:<br/><!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml"><head>
<style type="text/css">
body{background-color:#f4f9fa}
.centered{text-align:center}
.container{border:1px solid #e2e2e2;width:750px;margin:50px auto}
.header{height:100px;background-color:#fff;padding-top:50px;background:url(/error_page.gif) top repeat-x}
.header h1{font: bold 150% Arial, Helvetica, sans-serif; color:#5278af;margin:0;padding:0}
.header h2{font: bold 80% Tahoma, Verdana, sans-serif; color:#5278af;margin:0;padding:0}
.line{height:15px;background-color:#eef6f7}
.error-container{background-color:#fff;font:normal 80% Tahoma, Verdana, sans-serif;color:#000;text-align:justify;padding:30px}
.error-container li{padding-bottom:10px}
</style><title>500 - Internal Server Error</title>
</head>
<body>
<div class="centered">
<div class="container">
<div class="header">
<h1>500 - Internal Server Error</h1>
<h2> This is a temporary server error. </h2>
<h2>Please try to reload the webpage later. </h2>
</div>
<div class="line"></div>
<div class="error-container">
<p>If you are the webmaster of this site please log in to Cpanel
and check the Error Logs. You will find the exact reason for this error
there.</p>
<p>Common reasons for this error are:</p>
<ul>
<li>Incorrect file/directory permissions: Above 755.
<p>In order files to be processed by the webserver, their
permissions have to be equal or below 755. You can update file
permissions with a FTP client or through cPanel's File Manager.</p>
</li>
<li>Incorrect Apache directives inside .htaccess file.
<p>Make sure you have not specified unsupported directives inside the
local .htaccess file. Such include PHP settings and Apache module
settings. </p>
</li>
</ul>
</div>
</div>
</div>
</body></html>
Thanks for your help.
Andrew
