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Akeeba Backup for Joomla!

#29242 incomplete backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Wednesday, 21 March 2018 18:17 CDT

Monday, 19 February 2018 06:05 CST

user77293
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I tried to extract an akeeba backup localy on my computer with akeeba extract, but i have missing folder like administator, i checked directory exclusion they are not excluded.

hope you can help,

f.

Monday, 19 February 2018 07:06 CST

tampe125
Hello,

which version of Akeeba eXtract are you using? Are you using the latest available (version 4.0.5)?
If not, please update and try again.

If you already are on the latest version, please try to use Kickstart to extract the archive, does it successfully complete?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 19 February 2018 08:34 CST

user77293
same issue with 4.0.5

Monday, 19 February 2018 09:44 CST

tampe125
Can you please try again with Kickstarter?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 21 March 2018 18:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-03-21 18:17 CDT

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