Akeeba Backup for Joomla!

#29259 Issue With Akeeba Backup ver 6.0.0 on one site

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

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PHP version

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Akeeba Backup version

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Latest post by gurdip on Wednesday, 21 February 2018 10:23 CST

Wednesday, 21 February 2018 09:06 CST

gurdip

Akeeba Backup log attached.

Description of my issue:
I successfully upgraded the website from J3.7.2 to J3.8.5.
Took a backup using Akeeba Backup Pro ver 5.4.0 (successful).
Upgraded to Akeeba Backup Pro ver 6.0.0 and tried to backup (backup does not go beyond the initialisation stage).
Installed the previous version (Akeeba Backup Pro ver 5.4.0) and tried to take a backup (backup does not go beyond the initialisation stage now). None of the versions below ver 6.0.0 work after this.

I restored the site back to the point where Joomla is version 3.8.5 and Akeeba is 5.4.0. Backup works with this combination. Upgraded Akeeba to the latest 6.0.0 and I have the backup issue again. Besides this issue, the site seems to function properly.

I read on one of the tickets about selecting "Use IFRAMEs instead of AJAX". This made no difference.

What could be the issue?

Wednesday, 21 February 2018 09:11 CST

gurdip

Hi.

While the backup process was hanging, I opened the javascript console. See attached screenshot. Hope this helps.

Wednesday, 21 February 2018 09:49 CST

tampe125

Hello,

please empty your browser cache, most likely your browser is still loading the old version of the files.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 21 February 2018 10:23 CST

gurdip

Absolutely right! Not had an issue with such a solution before. Thanks.

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