Akeeba Backup for Joomla!

Friday, 23 March 2018 03:13 CDT

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EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

The back-up is running to 74% and then stops
i have a logfile uploaded, could you help me solve the problem ?

thnx

Friday, 23 March 2018 05:00 CDT

tampe125

Hello,

looking at your log file, you're trying to backup the webstats folder.
This folder is usually reserved and protected by your server, since it contains the statistic of your site.
Please get inside Akeeba Backup Configuration page and tick the option Exclude host-specific stats folders. That should fix your problem.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 23 March 2018 05:29 CDT

[email protected]

Thanks for your reply, i have grayed out the xclude host-specific stats folders,
but the problem is not solved.

i have 2 attachments you can see the error

Friday, 23 March 2018 05:41 CDT

tampe125

That's the problem. You have to check the option.
However you can easily solve it, by manually excluding the webstats folder from the File and Directory Exclusion page.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 23 March 2018 06:11 CDT

[email protected]

the xclude host-specific stats folders was checked in the first way, now checked again.
and exclude the webstat folder, the error is still there

i have put some new attachments

Friday, 23 March 2018 06:15 CDT

tampe125

You have to completely exclude the folder, not skip its contents.
Otherwise Akeeba Backup will try to get inside of it and the error is triggered.
Please completely skip the folder (first icon in the File Exclusion table) and try again.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 23 March 2018 06:59 CDT

[email protected]

Now the back-up seems to stuck a littele further
i get a new error message:

Error invalid_grant: Bad Request

Logfile: Timeout while backing up

min time already set to 1 and max tome to 10

Friday, 23 March 2018 08:20 CDT

tampe125

Can you please attach the whole log file of the latest backup?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 23 March 2018 11:38 CDT

[email protected]

here are the log and error message

Friday, 23 March 2018 11:54 CDT

tampe125

As previously stated, I need the full text log, not the screenshot of the error.
You can find it inside the "View Log" page.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 22 April 2018 17:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2018-04-22 17:17 CDT

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