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Akeeba Backup for Joomla!

#29902 After postprocessing 0 kb file btransfered via FTP

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by WoodyF4u on Tuesday, 03 July 2018 14:36 CDT

Sunday, 01 July 2018 05:10 CDT

WoodyF4u
I am using Akeeba Backup for a long time without any problems.
But since almost a month I have 0 kb files uploaded by FTP to my Synology NAS.
The backup file itself is still in the backup folder at the hostingserver.

I think the backup file size is not to big.
It is 42MB now.

Strange thing is that I am running websites at different hostingservers at different hosting companies.
For some sites the backup is send by FTP perfect and at other sites it is only the 0 kb file which is send by FTP.

The configuartion in Akeeba Backup is the same for every website.

I hope someone of support can check the log file and tell me what I can do to solve this issue.
Best regards,
Wouter (WoodyF4u)
Edited by WoodyF4u on 2018-07-01 05:10 CDT

Monday, 02 July 2018 01:50 CDT

tampe125
Hello,

this usually means that the data connection of your FTP transfer is blocked (remember an FTP transfer is made of 2 connections: one to send the commands to execute and another one to actually transfer files).
You can try to work around the block by changing the state of the Use passive mode option, inside the Post-processing engine section in the Configuration page.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 03 July 2018 14:36 CDT

WoodyF4u
Hi David,
Thanks for your explanation about the way FTP works.
I have changed the parameter to passive mode and that works a lot better.
Best regards,
Wouter (WoodyF4u)

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