Akeeba Backup for Joomla!

#30319 Cannot Backup from Watchful.li

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

n/a

PHP version

n/a

Akeeba Backup version

n/a

Latest post by on Friday, 02 November 2018 18:17 CDT

Tuesday, 02 October 2018 20:15 CDT

mangotreemedia

The issue is this: When trying to run a backup from Watchful.li I get an error message as below:
1. Initialisation
2. API Version Check: OK
3. Backup for site 41666 / <site-name> started
4. 0%
5. ERROR: Cannot step backup for site 41666 / <site-name>

Known parameters:
1. Akeeba works fine with the same profile when run from Joomla
2. My other sites connected with Watchful.li are backing up without issues
3. I just updated the secret word and it did not make a difference, although Watchful does connect to Akeeba and it shows me the profiles available to use for the backup.

Any other things that I can check?

Thanks,
James

Wednesday, 03 October 2018 02:28 CDT

tampe125

Hello,

if you can retrieve the list of backup profiles, it means that the connection is working fine.
Can you please attach the log of the failed backup?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 02 November 2018 18:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2018-11-02 18:17 CDT

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