Support

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
------ BEGIN OF ALICE RAW OUTPUT -----
Post-processing engine and archive part size
A post-processing engine is found, but no part size is set; this could lead to timeout issues

------ END OF ALICE RAW OUTPUT -----

The ALICE output really doesn't give us enough information to diagnose the problem. We need the full backup log to do that. Please zip the file and upload it so I can confirm the cause.

The error message indicates that the backup completed but the archive was not transferred to the remote storage location specified in the Profile. Once again, I can't be sure without the full log.

If you have a current backup of your site, you can temporarily disable the Backup on Update with the BoU icon at the bottom right of your screen. Just click on it and the backup will be toggled off and you can continue your update.

Dale thanks for the reply, and apologies for submitting the wrong log. The problem no longer shows up, the backup log has been over-written, and my notebook has been inadvertently chucked. I'll close thenticket straight away.