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Akeeba Backup for Joomla!

#30374 – Fail to upload BU via FTP while connection test succeeds

Posted in ‘Akeeba Backup for Joomla!’
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Wednesday, 17 October 2018 03:26 CDT
I get the following error message :


Uploading /hermes/bosnacweb02/bosnacweb02ai/b1442/********/administrator/components/com_akeeba/backup/site-www.*******-20181017-081422utc-to NAS**.jpa has failed.
Failed to process file /hermes/bosnacweb02/bosnacweb02ai/b1442/********/administrator/components/com_akeeba/backup/site-www.******.co-20181017-081422utc-to NAS**.jpa
Post-processing interrupted -- no more files will be transferred

even though I split the Jpa archive in chunks of 20MB
Custom Fields
Joomla! version (in x.y.z format)
3.8.13
PHP version (in x.y.z format)
5.6.30
Akeeba Backup version (x.y.z format)
6.2.1
Edited by itc on 2018-10-17 08:26
Wednesday, 17 October 2018 05:16 CDT
Hello,

I can see in your log that there is a space before the NAS part. Can you please try to remove it and check if it's working?
Moreover, inside the post-processing settings, can you please try to flip the state of the option Use passive mode?




Davide Tampellini


Developer and Support Staff






Italian: native


English: good






Please keep in mind my timezone and cultural differences when reading my replies. Thank you!






Monday, 29 October 2018 03:45 CDT
Hello,

I tried with and without passive mode. This yields the same outcome : upload fails

DEBUG |181029 04:36:56|Akeeba\Engine\Postproc\Ftp:: Starting FTP upload of <root>/administrator/components/com_akeeba/backup/site-www.XXXX.com-20181029-083458utc.jpa
WARNING |181029 04:36:56|Uploading <root>/administrator/components/com_akeeba/backup/site-www.XXXX.com-20181029-083458utc.jpa has failed.
WARNING |181029 04:36:56|Failed to process file <root>/administrator/components/com_akeeba/backup/site-www.XXXX.com-20181029-083458utc.jpa
WARNING |181029 04:36:56|Error received from the post-processing engine:
WARNING |181029 04:36:56|Uploading <root>/administrator/components/com_akeeba/backup/site-www.XXXX.com-20181029-083458utc.jpa has failed. \n Failed to process file <root>/administrator/components/com_akeeba/backup/site-www.XXXXX.com-20181029-083458utc.jpa
DEBUG |181029 04:36:56|Not removing processed file <root>/administrator/components/com_akeeba/backup/site-www.XXXX.com-20181029-083458utc.jpa
WARNING |181029 04:36:56|Post-processing interrupted -- no more files will be transferred

Where should I look now ?
Monday, 29 October 2018 03:59 CDT
I'm afraid that the communication between the two servers is blocked.
There's a slight chance that the remote server is blocking the creation of files larger than a certain threshold: can you please try the last time with a part size of 5Mb?
Otherwise I'm afraid you'll have to use a different post-processing engine.




Davide Tampellini


Developer and Support Staff






Italian: native


English: good






Please keep in mind my timezone and cultural differences when reading my replies. Thank you!






Wednesday, 28 November 2018 17:17 CST
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-11-28 23:17
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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