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Akeeba Backup for Joomla!

#30413 – in my CPanel there is no Cron Job function

Posted in ‘Akeeba Backup for Joomla!’
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Sunday, 28 October 2018 05:23 CDT
Hello, I just bought Akeeba Backup Pro and Admin Tools Pro for Joomla, going to make the configuration to schedule the backup I'm told to change the voice in the CPanel Cron Job but my provider does not appear in my panel of advanced features. How can I solve this problem?
Thanks in advance for the support!
Custom Fields
Joomla! version (in x.y.z format)
3.8.12
PHP version (in x.y.z format)
5.6.30
Akeeba Backup version (x.y.z format)
6.2.1
Edited by multimediavda on 2018-10-28 10:23
Monday, 29 October 2018 03:20 CDT
There are three different ways you can work around that.

The first is using the front-end backup mode with an external service, such as WebCRON.org. We have a video tutorial for that. This is the cheapest and second easiest method. The average site costs less than 5 Euros per year to run daily backups.

The second way is to use a third party service which supports Akeeba Backup to schedule your backups. Right now Watchful.li and myJoomla.com both support running scheduled backups. They use Akeeba Backup's JSON API which is faster and more reliable than the front-end backup mode. This is the easiest method but it's not as cost-effective as the first one (WebCRON). The average price is 5 to 10 Euros per month, per site. On the plus side, these services provide further features you might need such as site monitoring, extension updates and security scans.

The last method is using your own computer to schedule a backup using Akeeba Remote CLI. However, this is meant for power users who are comfortable dealing with the command line. It also requires a computer to be permanently turned on and connected to the Internet for this to work. Therefore this is the least recommended way.




Nicholas K. Dionysopoulos


Lead Developer and Director






Greek: native


English: excellent


French: basic






Please keep in mind my timezone and cultural differences when reading my replies. Thank you!






Monday, 29 October 2018 03:32 CDT
Hello Nicholas, in practice if my provider does not provide me with the Cron Job in the CPanel I bought two services that I can not easily use?

Thanks in advance for the support!
Monday, 29 October 2018 08:26 CDT
No. I do NOT agree with your statement. It is untrue.

Moreover, I'm really sorry that you had to put it this unfortunate phrasing. This phrasing creates a caveat for liability which we have expressly and preemptively addressed in our Terms of Service. Therefore I can no longer respond to your ticket as an issue of technical support. This now becomes a Terms of Service compliance issue, since that is the contract that governs the services you have purchased from us and our business relationship.

What you bought from Akeeba Ltd is a download and support service for our software. Your subscription levels includes among other software Akeeba Backup Professional for Joomla!. The context of the support service is described in the Terms of Service which you have manually indicated that you agree to, unreservedly, before being allowed to purchase the services.

Also kindly remember that when you subscribed to our services you indicated that you are fully informed on the product. Indeed, information about the scheduling of backups is freely available in our documentation and our video tutorials. Both resources openly and plainly state that the prerequisite for backup automation is CRON support on your host. They further inform you that should this not be available with your host you can use a third party service, such as WebCRON. This information is identical to the first point in my response to your ticket.

The original question on this ticket was reasonable and covered under our Support Policy, part of our Terms of Service. You realized that your host lacks a necessary feature and you asked me for alternatives. I gave you not just the one that is already listed in our documentation but a further two.

There is a fourth alternative which is to move your site to a different host which does support CRON jobs, like the majority of hosts do. If you would like us to provide an indicative list of such hosts that we have previously used for our own projects we will be happy to do so.

In any case, we cannot be held responsible for your choice of host and how they, a third party company which is neither affiliated nor endorsed by Akeeba Ltd, have configured their servers.

Furthermore, the statement that you cannot easily use our software is untrue. You can very easily take backups from the backend of your site, with all of three clicks (Extensions, Akeeba Backup and then click on the one click backup button). Using Akeeba Backup to take automatic backups is also easy and explained in step-by-step instructions. Your unwillingness to use either a host with CRON job support or a third party service to overcome your host's lacking features has nothing to do with either our software or our services.

If you buy a radio which requires either batteries or a power adapter to operate, says so in the box, but you are unwilling to provide either you cannot claim that the radio is broken or hard to use. The principle is the same in this case.

To sum it up, you can either follow any of the four alternatives I gave you between my two replies or just perform backups manually. It is objectively impossible to automate backups without an external trigger and at no point did we claim that we provide such a trigger with your purchase. It's simply a service that was never described to you, never sold to you and for this simple reason not being provided to you. You get exactly what you agreed to pay for, nothing less and nothing more.




Nicholas K. Dionysopoulos


Lead Developer and Director






Greek: native


English: excellent


French: basic






Please keep in mind my timezone and cultural differences when reading my replies. Thank you!






Wednesday, 28 November 2018 17:17 CST
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-11-28 23:17
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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