Support

Akeeba Backup for Joomla!

#30503 checksum verification failed

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 16 November 2018 04:29 CST

infopunkt
All AkeebaBackupPro updates to 6.3.0 via Joomla update are throwing
Error
The checksum verification failed. Please make sure you are using the correct update server!
(same with AkeebaBackupCore on other sites)

Nevertheless Akeeba is updated.
Joomla 3.9
php7.2

nicholas
Akeeba Staff
Manager
Please retry the update now. There was a change in Joomla! 3.9.0 which was not documented and we had no reason to anticipate. We made the necessary changes on our update provisioning to address it.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

infopunkt
Thanks.
So I assume it's safe to keep just the "old" Akeeba6.3.0 which threw the error?
As I said Akeeba has updated to 6.3.0 so Joomla doesn't show an update.

nicholas
Akeeba Staff
Manager
Yes, the old 6.3.0 and the new are exactly the same but for a ZIP comment which does not change what is being installed on your site the least bit.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!