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EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
i have akeeba backup working on all my sites (joomla and wordpress) and have done for years

i have just discovered a site that is using akeeba backup - configured exactly the same as the other sites however regardless of how i configure the backup (full, site files , sql etc) it only backs up the .htaccess file and the robots txt file

no other files are contained in the backup

can you help me troubleshoot this issue please

thanks

Certain folders are automatically excluded from your backup because it doesn't make any sense to back them up. Examples are tmp, cache and the folder containing your backups. You get an empty backup when one of these folders is pointed to the root of your site.

The one that most commonly causes problems is tmp. Please check in Global Settings to make sure your temp folder is pointed to a folder, not the root of your site.

The next most common is the Akeeba Output Folder. The default location is /administrator/components/com_akeeba/backups.

spot on - i changed the location of the temp file and its working as expected now

thanks so much

;-)

You're welcome!

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