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EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
Hi,
Updates for Akeeba Backup and AdminTools suddenly don't show up in Watchful and I get no update notifications from Watchful. This has been working before and my Akeeba download ID has not changed. I can see the updates on all my 11 sites in the Joomla backend but not in Watchful.
I've already contacted Valentin at watchful.li but he says he can't reproduce the issue.
I ran the database fix in the Joomla backend on one website. I then went to Watchful and refreshed data for that website but nothing changed (no update notification).
I then went back to backend of the same website under Extensions: Update and cleared cache. Then pressed “Find updates”. After this I again went back to Watchful dashboard but still no update notifications.
So I understand this is most likely an issue with Watchful but I still wanted to try and see if you might have any clues since the issue hasn't been resolved from Watchful. Hope that's OK ????
Also attaching a screen shot from Joomla backend (updates).
Best regards
Anna Robinson
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
Hi,
Updates for Akeeba Backup and AdminTools suddenly don't show up in Watchful and I get no update notifications from Watchful. This has been working before and my Akeeba download ID has not changed. I can see the updates on all my 11 sites in the Joomla backend but not in Watchful.
I've already contacted Valentin at watchful.li but he says he can't reproduce the issue.
I ran the database fix in the Joomla backend on one website. I then went to Watchful and refreshed data for that website but nothing changed (no update notification).
I then went back to backend of the same website under Extensions: Update and cleared cache. Then pressed “Find updates”. After this I again went back to Watchful dashboard but still no update notifications.
So I understand this is most likely an issue with Watchful but I still wanted to try and see if you might have any clues since the issue hasn't been resolved from Watchful. Hope that's OK ????
Also attaching a screen shot from Joomla backend (updates).
Best regards
Anna Robinson
