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Akeeba Backup for Joomla!

#30545 – An unhandled exception has been detected

Posted in ‘Akeeba Backup for Joomla!’
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Tuesday, 20 November 2018 12:00 CST
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Description of my issue:
Hello
After updating my test website to Joomla 3.9.0 and Akeeba 6.3.0, my website is very slow even in the administrator. And so I can't make backups (local and by frontend with watchfuli) = I've got an error please see the pdf enclosed
Thanks to have a look
Custom Fields
Joomla! version (in x.y.z format) 3.9.0
PHP version (in x.y.z format) 7.2.11
Akeeba Backup version (x.y.z format) 6.3.0
houba_houbi
Wednesday, 21 November 2018 02:27 CST
Hello,

the error 6 MySQL server has gone away means that the database dropped the connection.
You have to ask your hosting provider to take a look at it, since we (you and us) can't do anything about it.
By the way, is you hosting provider OVH?


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



tampe125
Wednesday, 21 November 2018 03:37 CST
Hello
Thanks for your reply.
Yes my hosting provider is OVH but I have a "pro" web hosting.
houba_houbi
Wednesday, 21 November 2018 03:43 CST
Get in touch with your host and ask them to review your database server status.
We're experiencing several customers having issues with the database, it seems that OVH is currently under heavy load and from time to time they have to reboot their servers/services.


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



tampe125
Friday, 21 December 2018 17:17 CST
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