Support

Akeeba Backup for Joomla!

#30964 – backend id31

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Monday, 18 February 2019 10:33 CST
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
------ BEGIN OF ALICE RAW OUTPUT -----
Backup engine state saving issues
Trying to start step 6 more than once.

Post-processing engine and archive part size
A post-processing engine is found, but no part size is set; this could lead to timeout issues

Fatal errors
Trying to start step The following fatal error happened while taking a backup. Please review and fix it before continuing: %s more than once.

------ END OF ALICE RAW OUTPUT -----
Custom Fields
Joomla! version (in x.y.z format) Joomla! 3.9.1
PHP version (in x.y.z format) 7.0.33
Akeeba Backup version (x.y.z format) 6.4.0 (2019-02-12)
 
onedotlove
Monday, 18 February 2019 10:41 CST
Hello,

looking at your log file it seems that an error occurs while trying to backup the database.
Did you set any additional database in the Multiple Database definition page? If so, can you please double check that their connection details are correct?


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



tampe125
Monday, 18 February 2019 11:29 CST
Yes, I had to UnCheck the "Site Database Overide" selection. It is working fine. Thanks..
 
onedotlove
Tuesday, 19 February 2019 02:34 CST
You're welcome!


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



tampe125
Thursday, 21 March 2019 18:17 CDT
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
system
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Cookies Notification - Action required

This website uses cookies to provide user authentication and improve your user experience. Please indicate whether you consent to our site placing these cookies on your device. You can change your preference later, from the controls which will be made available to you at the bottom of every page of our site.