Support

Akeeba Backup for Joomla!

#31292 Timeout and ALICE missing after upgrade

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Friday, 26 April 2019 05:54 CDT

Thursday, 25 April 2019 22:35 CDT

alcoholjustice
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

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Description of my issue:

Had an older version of AkeebaBackup for Joomla installed then got the update message to 6.4.21. Since I am still running old version of PHP wouldn't let me upgrade Professional that I've paid for. So, the core 6.4.0 got installed. Seems that ALICE disappeared after that and now backups will not fully finish. Failed log file attached.

Please advise. Thank you in advance.

Friday, 26 April 2019 05:54 CDT

tampe125
Hello,

that's normal. The Core feature is missing several features and downgrading from Pro to Core could cause some issues.
If your PHP version doesn't support the latest version of the Pro version, please take a look at this compatibility page to find the best version for you.

If the info you put in the ticket is correct, with PHP 5.5 you can use the version 6.4.0; remember to install the Pro one and not the Core one.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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