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Akeeba Backup for Joomla!

#31355 Back up Impossible

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Monday, 22 July 2019 17:17 CDT

Monday, 20 May 2019 10:10 CDT

MOUMOUSSE64
Description of my issue:

Hello,

I try, in vain, to save my site with Akeeba backup Pro. at 74%, the backup stops. What is going on ? attached, the logs of my last backup


"The backup will resume in 5 seconds
Cancel Resume

For your information, the last error message was:

<strong>AJAX Loading Error</strong><br/>HTTP Status: 500 (Internal Server Error)<br/>Internal status: error<br/>XHR ReadyState: 4<br/>Raw server response:<br/><!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> <head> <title>Error 500 - Internal server error</title> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta http-equiv="cache-control" content="no-cache" /> </head> <body style="font-family:arial;"> <h1 style="color:#0a328c;font-size:1.0em;">Error 500 - Internal server error</h1> <p style="font-size:0.8em;">Un problème inattendu est survenu. <br/>Veuillez réessayer ultérieurement.</p> </body> </html>"

Monday, 20 May 2019 10:13 CDT

dlb
Please zip and post the entire backup log. The snippet that you posted doesn't help. Thank you.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 20 May 2019 10:18 CDT

MOUMOUSSE64
The back up log is in the attachment...: "Akeeba_Backup_Debug_Log.txt"

Monday, 20 May 2019 10:31 CDT

dlb
My apologies, I missed the log. We recently had an upgrade to our Akeeba Ticket System and I'm not quite used to it yet.

The log does't give any additional information, it just stops when the 500 error is thrown.

Please go to Configuration for this profile and Archiver Engine and change the part size from 2000 to 200. That is a ridiculously small part size and will result in many parts to your backup. If the backup works, we can adjust it further to find the maximum size.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 21 May 2019 02:32 CDT

MOUMOUSSE64
Hello,
I made your manipulation but it still does not work ...
You can see new log on attachment.
Thanks for your help

Tuesday, 21 May 2019 05:05 CDT

nicholas
Hello Franck,

I think your server lies about the maximum execution time it supports. It kills PHP as soon as the execution time reaches 20 seconds. Please go to the Configuration page and set the Maximum Execution time to 14 seconds.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 21 May 2019 05:22 CDT

MOUMOUSSE64
It works !!!!
Fantastic, Thank you very much !!!
Have a good day,
Thanks a lot,

Franck

Monday, 27 May 2019 05:10 CDT

MOUMOUSSE64

Hello,
I managed to save my site a few days ago but again, I have an error message and the backup hangs at 74% ...
This is my logs
Thank you for your help

Monday, 27 May 2019 05:11 CDT

MOUMOUSSE64
It's better with attachment !

Monday, 27 May 2019 05:48 CDT

nicholas
Please set the Maximum Execution time to 7 seconds.

If that doesn't work try: minimum execution time 7 seconds, maximum execution time 4 seconds, runtime bias 50%. This will slow down the backup long enough for the server to reclaim resources and not have to kill your backup process.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 22 July 2019 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2019-07-22 17:17 CDT

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