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Akeeba Backup for Joomla!

#31433 Trasnsferring site to new hosting provider files are on the server but they do not show up

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Monday, 22 July 2019 17:17 CDT

Thursday, 06 June 2019 16:34 CDT

ncvalkdude
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: All of the files are on the server after I used Akeeba to transfer them to a new server (GoDaddy).
None of them are showing up, no menus, components etc. I tried to move the files again using Akeeba Extractor and FileZilla. I have not found an .htaccess or configuration.php issue but I still think that's a possible solution.
Edited by ncvalkdude on 2019-06-06 16:38 CDT

Friday, 07 June 2019 01:55 CDT

nicholas
Can you please attach a screenshot with what you are seeing? What you wrote can be read in a number of different ways which implies a completely different issue for each one. I need the screenshot to get a better idea and ask you more targeted questions which will help me help you. Thank you in advance!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 22 July 2019 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2019-07-22 17:17 CDT

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