Akeeba Backup for Joomla!

Friday, 12 July 2019 02:56 CDT

stq74

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hello,
when I make a backup, I have the following message, yet at the end of the backup, I have the message SAVE SUCCESSFUL

Thanks for your help

Stéphane

Friday, 12 July 2019 04:50 CDT

tampe125

Hello,

can you please be more specific?
What's the message you received?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 12 July 2019 05:04 CDT

stq74

Hello,
I have attached a photo of the screen and the log log, but I do not see them ...

Edited by stq74 on 2019-07-12 05:06 CDT

Friday, 12 July 2019 05:27 CDT

tampe125

Most likely they are too large and get blocked.
Please upload them somewhere (like Dropbox or Google Drive) and then paste here the link to them

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 12 July 2019 06:27 CDT

stq74

https://drive.google.com/file/d/1IQH4YwhRaff7W3EXe8t0xGBP_JYjk8Sa/view?usp=sharing

https://drive.google.com/open?id=14GP4yco0_JD9tMuCfmM6LGU1jsCZIvxl

Friday, 12 July 2019 07:56 CDT

tampe125

Hello,

the message you see regards the file index.html
Such file is not a "real" file, but it's a symlink (more info on Wikipedia). Long story short, it's very similar to the links you usually create on the Desktop to quickly access your preferred programs. They simply point to a real file.
When the real file is moved or deleted, then the symbolic link is broken: it points to something that doesn't exists.
Akeeba Backup can detect these kind of things and will warn you.

In your case, the symlink reported points to a file that is not there anymore. You should get in touch with your host and report the issue. Anyway, if your site is still working properly, you can ignore such warning.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 12 July 2019 15:16 CDT

stq74

Thank you David
good week-end

Stéphane

Monday, 15 July 2019 02:21 CDT

tampe125

You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 14 August 2019 17:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2019-08-14 17:17 CDT

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