Akeeba Backup for Joomla!

#31613 Files and Directories Exclusion

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

n/a

PHP version

n/a

Akeeba Backup version

n/a

Latest post by on Tuesday, 03 September 2019 17:17 CDT

Sunday, 04 August 2019 01:41 CDT

Mrs4work

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Files and Directories Exclusion not showing any directory or files

Please see the picture in attachment.

Please help, I can't update the website until I don't run a backup and I have another "testing website" within the file structure, which takes a lot of space and doesn't need to be included in the backup.

Thanks in advance!

Sunday, 04 August 2019 11:13 CDT

nicholas

There are two possible reasons for seeing no folders and no files in the Files and Directories Exclusion page, both of which are server configuration issues caused by your host:

Your host is using open_basedir restrictions which prevent PHP from listing the content of your site's root.
Your host has applied the wrong ownership and permissions on your site's root directory which prevent PHP from listing the content of your site's root.

I'd also like to point out that the underlying server configuration issue will prevent you from taking a successful backup anyway. If PHP cannot produce a list of files and folders in your site's root there's objectively no reasonable way for the backup engine to know what it should be backing up!

Please ask your host to check the two possibilities above. When they fix the underlying server configuration issue you will both be able to see and exclude files and folders in the Files and Directories Exclusion and backup your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 03 September 2019 17:17 CDT

System Task

system

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