Support

Akeeba Backup for Joomla!

#32312 restoration - Server unable to read htaccess file

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Sunday, 23 February 2020 17:17 CST

richardball
This is a web site on a Cpanel server.

I have recreated an existing Joomla web site - in order to remove a Joomfish based language manager and replace with the current Joomla language manager.

I have used an Akeeba backup file to move this new version to a sub-folder of the current site - new version restored with a new database. The restoration works fine when accessed in the subfolder.

To change over, I copied the subfolder contents to a folder outside public_html. Then renamed this as public_html (also renaming existing public_html). I have done this process in the past successfully but not this time.

Now if I try to run the site from the renamed folder I get the following message:

You don't have permission to access this resource.Server unable to read htaccess file, denying access to be safe

I removed the .htacess file - but same message

This is not an akeeba problem but I have searched the web unsuccessfully for any helpful info and wondered if you have any idea what this message means?

Grateful for any help you can suggest,
Thank you,
Richard

tampe125
Akeeba Staff
Hello,

you should check with your host if that's something that you can really do, based on the permissions on your server.
The folder public_html is a very special one, so usually hosts tend to be very protective to avoid customers destroying their sites (like completely delete the folder).
If what you're trying to achieve is not possible due to server permissions, I think your only solution is to delete all files in the public_html folder and then perform the restoration there.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

richardball
Thank you for your reply.
I did put the problem to the host support - don't think I got the brightest of the bunch but eventually they corrected it - said it had to do with the ownership of the folder, which sounds reasonable but I am sure I checked that and it was the same as the rest of the web site - well, it's working at the moment!
Thanks for your help,
Richard

tampe125
Akeeba Staff
You're welcome!
Feel free to open another ticket if you need further help.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!