Support

Akeeba Backup for Joomla!

#32588 Warnings after backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by alto.volume on Monday, 02 March 2020 11:01 CST

Sunday, 01 March 2020 04:29 CST

alto.volume
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I just di a backup of entire joomla website and I received the following warnings (see attachemnt).
What can I do? Can you help me?
Please let me know.
Thank you!
Marco
Alto Volume APS

Marco Laurito
Presidente
Non-profit association
P.le Roma 66A
31036 Istrana (TV)
Italia, EU
Cell: +39-338-7847941
E-mail: [email protected]
Web: www.altovolumeaps.it

 

Sunday, 01 March 2020 09:53 CST

nicholas
Your host is using a hidden folder (.cagefs) to hold some system files. You shouldn't include this system directory in your backup. You can fix that problem and prevent problems when restoring your site by excluding this system directory. Go to Akeeba Backup and select your backup profile. Click File and Directories Exclusion. On the left hand side column find the .cagefs entry and click the leftmost icon on that row. It will turn yellow. Further backups will exclude this system folder and will not show warnings.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 02 March 2020 11:01 CST

alto.volume
Thank you!
Alto Volume APS

Marco Laurito
Presidente
Non-profit association
P.le Roma 66A
31036 Istrana (TV)
Italia, EU
Cell: +39-338-7847941
E-mail: [email protected]
Web: www.altovolumeaps.it

 

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!