Support

Akeeba Backup for Joomla!

#32813 Backup failed after upgrade from 7.1.1 to 7.1.2

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Wednesday, 08 April 2020 04:10 CDT

JeanPatrick78
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I have 3 websites in joomla 3.9.16 and php 7.4.3 on shared hosting services 1&1 Ionos.
I never had problems with akeeba Backup.
Today i update ackeeba Backup from v7.1.1 to 7.1.2. All the backup have failed on a persistent basis for the 3 sites.
(for files + database or for database only)
I install v 7.1.3 it don't work (same problems)
I reinstall v7.1.2 with same parameters and backups are ok for the 3 web sites.

I join log file for the smallest site.

Sorry for my english.
Thank you for your help

JPW

tampe125
Akeeba Staff
Hello,

please install version 7.1.3
Previous versions were using a library to optimize and combine Javascript files, but we found out that in some server setups it was not reliable enough, so we removed it.
Please use the latest version, clear your browser cache (or even better use it in incognito mode) and try again.
If it still fail, please contact me again, so we can inspect together.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

JeanPatrick78
It's OK with 7.1.3. I close this ticket.
Thank you






tampe125
Akeeba Staff
You're welcome!

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!