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Akeeba Backup for Joomla!

#9101 backup/kickstart issue

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 12 October 2011 09:45 CDT

user48317

Joomla Version:1.7.0
Php: 5.3.1
MySQL: ?
Host: Digital Pacific Australia
Akeeba Backup: 3.3.4
Kickstart: 3.3.2
Hi,

after a problem unrelated to akeeba, I had to remove all files from my host and do a clean install of the site. I uploaded into public_html my most recent akeeba backup and the kickstart file to the same directory. The straight forward click and go method which I orignally used to upload the site from xampp did not work (error) so I followed the instructions off AkeebaBackupQuickStart.pdf and tried in FTP mode (page 18/19). Success was only temporary as after about five minutes or so it stopped and rpesented a new error message "An error occured; could not upload preview/php-cgi (this seems to happen on the same file actually as aI re-tried it several times [screen-bgd.jpg]) And here I am! Somewhat lost -after numerous attempts. I have managed to reset the site up on xampp locally withot (too much) issue, but on our live host it is giving me no joy.

kindly,

Luke

dlb
Luke,

Are you using kickstart when you get the most recent "can't upload" message? If so, do you see files and folders that have been extracted up to that point? I'm trying to determine if kickstart is quitting right away or in the middle of the extract.

Do you have enough disk space available?


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

user48317
Dale,

I have been using kickstart yes, and I can see files that have been successfully transferred so it seems to be quitting during the extract.

Have checked disk space and that is not a problem.

I have also tried using the site transfer wizard from my local machine to host server, this too has failed (tried several times)- it seems to block around the same point (68%) during the transferring files to remote server stage. Attached is the log.

Luke

nicholas
Akeeba Staff
Manager
Hi Luke,

Can you try downloading this backup archive to your local machine over FTP in binary transfer mode, as shown in our video tutorial, then use Akeeba eXtract Wizard to extract it?

If it extracts normally, you can simply move the extracted files to your new site's root and access the restoration URL, e.g. http://www.example.com/installation/index.php. All you have to do, after the end of the restoration, is to remove the installation directory.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user48317
Hi Nicholas,

Sorry I just want to be clear, but try downloading *my* ("this" in your words) backup archive to my local machine...... (it is already here, extracted and functioning although from a kickstart restore).

I think the video tutorial you mean is AB03 - Downloading your archives through ftp.

will give it a crack...

just as a side note - it is definitely stopping at the same spot each time.

cheers,

Luke

user48317
Hi again,

Sorry I forgot to ask this: As the site is functioning correctly on localhost - should I not be doing this transfer from localhost to server using ftp? or have I missed something....(maybe just verrry tired!)

cheers again

Luke

nicholas
Akeeba Staff
Manager
Hi Luke,

Since your site is working on localhost, try this:
- take a backup of your site on localhost
- upload the new backup archive to the remote host you want to restore your site using FTP in Binary transfer mode (as per video tutorial 03)
- upload kickstart.php to the remote host
- run Kickstart

If that fails:
- delete kickstart and the backup archive from the remote host
- extract the backup archive locally, using Akeeba eXtract Wizard
- upload all files to the remote host
- access the restoration URL, e.g. http://www.example.com/installation/index.php
- after the end of the restoration, remove the installation directory

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user48317
Hi Nicholas,

Just thought I would let you know that the first (of the most recent) option you suggested failed like the other attempts. I followed the second and voilΓ‘! I am back up and running. Am going for a drink and a nap now. 1000 million thankyous for you and your teams help. You have but one star next to your name, but are worthy of many many more!

Cheers again and again!

σας Ξ΅Ο…Ο‡Ξ±ΟΞΉΟƒΟ„ΟŽ!

Luke and Claire

nicholas
Akeeba Staff
Manager
You're welcome! These are actually the two ways proposed by the Quick Start Guide's backup restoration chapter, so I just gave you a small synopsis of the documentation. I was sure that it'd work; it does on 99% of all of the restoration-related support requests I've dealt with :) I'm glad all is working now!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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