Support

Akeeba Backup for Joomla!

#9225 Automatic backups are not working

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 13 December 2011 11:56 CST

Tuesday, 13 December 2011 11:01 CST

biopgoo
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: 1.5.25
PHP version: (unknown) 5.3.x
MySQL version: (unknown) 5.x
Host: (optional, but it helps us help you) http://cmp.es q
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

The command line backups of this site have not worked during many weeks. Last week I got afraid we had been hacked and to my dismay there were no current backups on S3. Luckily I was capable of doing a backend backup and transfer the site to another server. I was very pleased when I saw that the site had not been hacked.

Love

Tuesday, 13 December 2011 11:22 CST

user27870
I have been having this similar issue for months: unable to back up and I keep receiving a 500 Internal Server Error. I've gone through the troubleshooting, but nothing has worked. HELP!

Attached is a screenshot of what I'm receiving. Thanks!

Tuesday, 13 December 2011 11:37 CST

biopgoo
I forgot to mention that this Web Site is hosted in a reseller account on Host Gator and I do not know if resources are capped. On my server I do not have problems.

Tuesday, 13 December 2011 11:56 CST

nicholas
@CherryIR Please start a new thread and provide all the information requested, including your backup log file. Otherwise please do not expect to receive any support.

@biogpoo You sent me the back-end backup log file. If the backup has started at all, it should have created a log file for the "Command Line" origin. I will need that. Otherwise, it means that your backup CRON job is not working on the server. In this case, what is the output from the CRON command line? You should be receiving that every day, when the command launches. If you do not receive anything, please check that you do have a CRON job correctly set up and that it is starting normally.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!