Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5
PHP version: (unknown)
MySQL version: (unknown)
Host: Lunarpages
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
ABI is stuck in a loop when attempting to restore my database. I have confirmed that the user/password and other database access information are correct. I have tried both Mysql and Mysqli types. I have used localhost, 127.0.0.1, and the actual IP address of the server. The loop still occurs. When I click "Next", I get a window and the bargraph appears for less than a second, then I get a message saying "Can't get it to work? " with a link to the troubleshooter. That message appears, then disappears, then reappears repeatedly until I interrupt the process with the "X" or "OK" boxes.

I have checked the mysql database and the tables appear to have been both created and populated, but ABI doesn't seem to know it's finished, so I can't move on.

I have tried both Chrome and Firefox ... both display identical results. I am on a mac and am not running any anti-virus software.

I also just tried Safari. Exactly the same.

Just to be complete, I moved to a PC and tried again with all three browsers. No difference ... I get the bar for a minute, then repeated "can't get it to work?" messages in an infinite loop. It's NOT a browser issue.

I cannot send you a private message. When I follow your link, or when I try to go to the "Private Messages" menu item, I am dropped to a screen that just says "You are logged into the private area of this site" and gives me the option to log out!

Cleared cache and got the PM sent.

Excellent! That makes perfect sense. Previously, I had used a component called FileAccess, which allows me to secure certain files so that they can be downloaded only by certain users. It is buggy and unsupported, and I have replaced it with a better plugin already on the other sites which are still live. I took this backup before the change.

I'll just do that uninstallation, drop that table, and take another backup ... hopefully that'll work! Thanks for the help.

Scott