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Akeeba Backup for Joomla!

#9261 AJAX LOADING ERROR

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 05 January 2012 03:25 CST

Wednesday, 04 January 2012 15:37 CST

user34744
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (Past forum postings with Nicholas and related trouble shooting errors)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting? Yes
Joomla! version: (1.7.3)
PHP version: (5.2.17)
MySQL version: (5.0.9.1)
Host: (Strato-Hosting)
Akeeba Backup version: (3.3.11)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
The Akeeba Backup fails when it has completed approximately 71%.
I have:
Run configuration wizard and saved the configuration file
I have manually tried changing the Maximum Execution Time to 5
I have tried to exclude folders from the backup where the backup has failed
Tried changing to IFrame

My PHP Memory_limit is 128M

Log file attached.

Any help will be much appreciated.

Wednesday, 04 January 2012 16:14 CST

nicholas
First try these settings:
- Minimum execution time: 5 seconds
- Maximum execution time: 3 seconds (yes, max is LOWER than min, not a typo)
- Runtime bias: 50%

If this doesn't help, please check your free disk space. How much is it and how much is your total disk quota?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 04 January 2012 16:42 CST

user34744
Nicholas

Thanks for your prompt reply.

I've tried your recommended settings without success, I'm afraid (new log attached).

I've also checked the available web site storage and out of a possible 5,000 MB, only 376 MB has been used.

Stephen

Thursday, 05 January 2012 02:40 CST

nicholas
This is failing at the same point, which makes me think that we have to change the part size for split archives. Please go to Configuration, click the "Configure..." button next to the Archive Engine. In the pane which opens below, please set the Part Size for Split Archives to 10Mb. If this doesn't work, also try 5Mb or even 2Mb. If this still doesn't help, you know the drill, ZIP and attach the new log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 05 January 2012 03:24 CST

user34744
Nicholas

Thank you for your advice.
Setting the "Part Size for Split Archives" to 10Mb did the trick.
Brilliant programme and brilliant support.
Many thanks

Stephen

Thursday, 05 January 2012 03:25 CST

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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