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Akeeba Backup for Joomla!

#9266 browser failure during backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Saturday, 07 January 2012 03:41 CST

Thursday, 05 January 2012 22:26 CST

user1068
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)all pages were not useful, yes
Have I searched the forum before posting? yes
Have I read the documentation before posting (all relevant?)? yes
Joomla! version: 1.7.3
PHP version: 5.38
MySQL version: 5.0.92 community log
Host: (siteground)
Akeeba Subscriptions version: (7.79 euros)


Description of my issue:

While backing up my website with akeeba with latest version (I installed and backed as I always do with new akeeba backup) it was nearing end when the browser crashed.

Now I am unable to get into my backend. I would really like to make a fresh backup but unable. The screen is blank with no way to do anything in backend.

Any help would be gratefully accepted.

Thanks

PS happy new year to all

Friday, 06 January 2012 03:48 CST

nicholas
You have posted on the wrong forum. The forum title is the software you are having trouble with. You don't have a problem with Akeeba Subscriptions, you have a problem with Akeeba Backup.

Anyway, the problem is with Joomla! and the way its session management works or an ACL issue. It's all documented, including the workaround. A quick fix you can try before even reading that page is to clear your browser cache and your browser's cookies, close all browser windows, open your browser again and visit your site's back-end again. This forces Joomla! to create a fresh session, allowing you to access your site again. If this doesn't work, please read the information in the link above.

If you get stuck somewhere, please feel free to post back!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 06 January 2012 18:22 CST

user1068
Howdy Nicholas,

Thanks for your response. It worked a dream.

As usual great support for a magnificent product.

Apologies for posting in wrong forum, just a little confused with how to deal with new (to me) forum layout.

Thanks Nicholas

Saturday, 07 January 2012 03:41 CST

nicholas
You're welcome! I am glad it's working now :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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