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Akeeba Backup for Joomla!

#9267 Joomla sit Internal server error after upgrading from core to pro

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by user54975 on Friday, 06 January 2012 05:25 CST

Friday, 06 January 2012 04:51 CST

user54975
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: 1.5.25
PHP version: 5.2
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.3.11 (previous installed version of core most likely 3.1.5)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

After I installed akeebabackup pro on one of my clients websites http://bit.ly/wBcjpE. I got a message that the new pro version was succesfully installed. When I navigated away from this part of the website I got an internal server error 500. Both frontend and backend are not reachable anymore. I can however ftp to my site (backups are available, but I would like to solve to problem).

Friday, 06 January 2012 04:57 CST

nicholas
If you had the (unsupported) lazy scheduling plugin installed, please rename plugins/system/aklazy.php to aklazy.php.bak.

If you had the System Restore Points plugin enabled, please rename plugins/system/srp.php to srp.php.bak.

If you had the Akeeba Backup Update Check plugin enabled, please rename plugins/system/akeebaupdatecheck.php to akeebaupdatecheck.php.bak.

The above instructions deactivate all of the plugins shipped with past and present versions of Akeeba Backup. After doing that, please go to plugins manager and disable the System - System Restore Points plugin. Then go to our Downloads page, download the 3.3.11 ZIP installation package and install it on your site, without removing the existing version. This will re-install all files of the new release and your site should be working normally.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 06 January 2012 05:12 CST

user54975
Well i changed the files to .bak that seemed to work. I went in to the plugins and disabled the lazy plugin. The other two were disablede already.

I now see that you did not tell me to disable the lazy plugin. And by doing that I have my internal server error back. I feel pretty stupid now. Any suggestions?

Friday, 06 January 2012 05:16 CST

user54975
Hmm I am back in to the administrator part. It seems that the backend was just very slow. I am now reinstalling 3.3.11 ...

Friday, 06 January 2012 05:25 CST

user54975
Great everything looks ok now.

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