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Akeeba Backup for WordPress

#30770 – Unable to exclude backup directory

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 10 January 2019 16:57 CST
Unable to exclude the backup folder, it is orange colored but backs up anyway, and cause double size bkup.
Strange message is the folder is outside root, but is in the same as wp-admin ecc.
Custom Fields
WordPress version (in x.y.z format) 5.0.3
PHP version (in x.y.z format) 7.1.24
Akeeba Backup version (x.y.z format) 3.3.3
gordon7
Friday, 11 January 2019 01:09 CST
Can you please ZIP and attach a log file? Something doesn't sound quite right. The backup output directory of the current backup profile is always excluded automatically and appears in red in the File and Directories exclusion. Orange means that you excluded this manually. The fact that it even allowed you to do so tells me that PHP is reporting a different folder as your web root than WordPress. I want to see the log file to understand what it sees.

I would like to remind you that attachments, even on a public ticket, are private. This means that only you and our support staff will see them. Other users and guests (not logged in visitors) will not see the attachment.


Nicholas K. Dionysopoulos

Lead Developer and Director



Greek: native

English: excellent

French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



nicholas
Sunday, 10 February 2019 17:17 CST
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
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