Support

Akeeba Solo

#20846 S011-Missing root definition for backup S012 Missing database connection information for backup

Posted in ‘Akeeba Solo (standalone)’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Akeeba Solo version
n/a

Latest post by tampe125 on Wednesday, 03 September 2014 08:21 CDT

user84142
I'm using the Solo backup for the first time (now backups made before).
After entering all related configuration data with the configuration wizard, the wizrd finished succesfully, no errors message are shown (all green).

But when I refresh the page, I get two errors:

S011 Missing root definition for backup
S012 Missing database connection information for backup

After re-entering the configuration data with the wizard and also on the configuration page, first everything is ok on the homepage (all green). But when starting a backup or refreshing the page, I get the same errors.

The config.php is fully writeable (777).
I am using the Solo Pro version and added the download ID.

Please assist

tampe125
Akeeba Staff
Hello,

do you have more than one backup profile?
Most likely you are running the configuration wizard on one profile, but then you are using another one to run your backup.
Please double check the root and database connection fields inside the configuration page and try again.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!