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Akeeba Ticket System

#26220 2.2.2 and dev versions not sending emails

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

Latest post by on Wednesday, 02 November 2016 18:20 CDT

Friday, 30 September 2016 10:12 CDT

MOLEDesign
HI there!

I have ATS installed on my 3.6.2 site (actually got it installed on a few running the same specs)

I have double / triple checked all configuration, but no email notifications are going out at all. I have confirmed this on my transactional email system. The system is not even attempting to send an email.

I have tried all managers, and specified managers on multiple categories, and made sure those managers have 'receive system emails' just in case

All other emails from all other components are working fine on the site using the core mailer.. just not ATS

I have tried the development version with rev6 in the name

Can you point me at the right log file to try and get an handle on this or point me at how I could fix this, thanks

Morgan

Monday, 03 October 2016 03:29 CDT

tampe125
Hello Morgan,

can you please double check if the plugin Akeeba Ticket System - New post notification emails is enabled?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 03 October 2016 06:40 CDT

MOLEDesign
Yeah... I am just going to go crawl away into a hole and die of embaressment.. I am sure i checked plugins, but missed the obvious.

Thanks

Monday, 03 October 2016 08:04 CDT

tampe125
Don't worry, it happened to all of us :D

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 02 November 2016 18:20 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-11-02 18:20 CDT

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