Support

Greetings!

In my usage of ATS, I have verified that the email to 'send/receive/post new replies' is working.
My issue is, when I change the email address to use a sub-domain, it appears to take longer to check and retrieve, but the real problem is, any email sent to the new address or alias disappears and does not get added to the system.

Originally I used an email like: <[email protected]>
Then I changed it to an email like: <[email protected]>

My client would really like the option of using the sub-domain version of an email.
Is there any reason why the processing of the emails would change, simply because we added a sub-domain?

Let me add, I left the passwords the same, so when I change back and forth between accounts, all I am doing is changing the email itself in the ATS options (as well as the new alias in the category parameters). Also, I can access the webmail for both accounts without issue.

Your assistance is much appreciated!

Oh yes, and let me add... I am using cron to check for email every 5 minutes. Just tested again and the <[email protected]> email was processed within 5 minutes, while the sub-domain email didn't process until almost 30 minutes. And when I say processed, that's when it disappeared from the inbox.

I have installed the latest dev version of ATS and my issue would appear to be resolved.
The email response was added to the appropriate ticket and I received the admin email notification.

Are you saying my issue really had to do with me changing the email address, rather than it being a sub-domain account?

Interesting, would never have thought of that. I was just looking at the obvious.

Thanks for your assistance! Do you have an ETA on a release date for stable?