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#23329 Last Open does not show custom ticket status

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Latest post by SatIntAKB on Wednesday, 30 September 2015 04:58 CDT

Wednesday, 30 September 2015 03:18 CDT

SatIntAKB
 Hallo, I have setup a custom ticket status of Escalated and it appears to work fine - except:
1. The Last Open page does not show Escalated - it only shows Open. I understand that Pending and Closed are not shown by default (and is desired behaviour). Can Last Open show custom status tickets or will it just show "Open" only?
2. In the dropdown in the back end, Open, Pending and Closed have small icons of the letter in a colour oval. Escalated does not - is there a way to add icon for it?
3. In ticket #22335, you say that colour might be added to custom status in future release - has this happened yet?
Many thanks, Mike

Wednesday, 30 September 2015 04:52 CDT

nicholas
1. It will always show only Open issues.

2. No, unfortunately there isn't. We did consider it as part of #3 but it was becoming extremely complex for users to configure.

3. We took a look at it but it became very complicated to set it up. Moreover, the Bootstrap framework only has four colors (red, green, yellow and gray) and we're already using the first three. This leaves us with gray which, well, is what you get anyway.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 30 September 2015 04:58 CDT

SatIntAKB
OK, many thanks.

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