Akeeba Ticket System

#23347 Reply by email category visible to users

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’

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Latest post by SatIntAKB on Thursday, 01 October 2015 09:04 CDT

Thursday, 01 October 2015 08:02 CDT

SatIntAKB

Hi - further to #23331, here is an unintended consequence. The customer can now see the Category "Created from emails to inbox" in the front end because I changed the Viewing Access Level for that Category to one which included the user group of the customer. This meant that the ticket was created by email (good) but also that the user can see a Category meant only for Managers.
What I am (ideally) trying to achieve is that the customer can create by email a ticket in the Category "Created from emails" but cannot see it. Only Managers (in the internal support group I set up) can see it. The support group can then change the category of the ticket into Category X or Y which the customer can see.
Or to put the q another way - is it possible to have a customer create a ticket by email that they cannot see in the front end?
Thanks, Mike

Thursday, 01 October 2015 08:54 CDT

nicholas

If the customer cannot see a category they cannot create tickets into the category. I think that stands to reason: you can't possibly submit tickets to an invisible category, i.e. to a category you are not meant to have access to. That's how Joomla!'s ACL system is supposed to work. So, no, you can't have users post to an invisible category. Sorry.

What you can do is make all tickets in that category private by default so all clients see is an empty category. You can move it to the bottom of the list and change its description to deter users from posting there.

Nicholas K. Dionysopoulos

Lead Developer and Director

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Thursday, 01 October 2015 09:04 CDT

SatIntAKB

Ah, right, got it. When I was typing the question, I suspected that might be the case. You're right - posting a ticket to an invisible category is exactly what I was trying to achieve. But I now understand why this is not a Joomla ACL thing. OK, with a bit of wording and placement as you suggest, we can cope with this. Thanks, Mike

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