Support

 Hi,

I have two questions related to Akeeba Ticket component.

First is something I emailed Nicholas about before purchase, something I suspect he will handle automatically from our email discussion. The subject was about being able to php echo back the total time investment for all of the users tickets (regardless of status) when logged in. This php echo would be displayed outside of the Akeeba Tickets component via a custom HTML module.

The second question is more a how-to question as I am new to Joomla.

I have created and assigned a template to the menu links "create a ticket" and "submit a ticket" so that the akeeba ticket component displays within the page content on that assigned template - on the surface that works perfectly. However when creating a ticket once you select a category the view changes from the assigned template to a new blank page template. I need all of akeeba ticket pages to load within the defined template page content area. Is there a trick to doing this? I have successfully done this for other components without issue, it just seems to be akeeba tickets that behaves differently.

Thanks!

Thanks Nicholas. I did get the template assignment to work with your advice. I also saw the module that returns the user's ticket status. So both of those are crossed off.

The only thing remaining is the time tracking that we discussed previously. Is it relatively simple to echo back the total time invested for a user's tickets via a custom html module without hard coding the user id into the php script or is there a more simple way to accomplish this?

Thanks!

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