Akeeba Ticket System

#24188 change user (customer) of ticket

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’

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Latest post by on Saturday, 13 February 2016 17:20 CST

Wednesday, 13 January 2016 09:31 CST

quintact

Is it possible to change the user (cutomer who opened the ticket)?

E.g. We forward some mails to the ticket system, where they will be matched to the customer with this address. So this will allways be our address/user. That is so far OK. But how can I change this user to the right one, if the customer/user exsists in this system?

Thx for Your feedback ;-)

Thursday, 14 January 2016 02:19 CST

nicholas

I'm afraid you cannot do that. The user ID is used in several interconnected pieces of information that together make up a ticket. Changing the ownership isn't as simple as editing a field. It's also dangerous; if you were to accidentally change the ownership to a member of the support staff who had already replied to the ticket trying to change back the ownership would have some very interesting effects. There are many more reasons why such a feature is not implemented.

Since you have to practically enter the tickets in the system manually why don't you simply copy the text of the email into the ticket system and manually assign the correct user? It sounds much more straightforward.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 13 February 2016 17:20 CST

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