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Akeeba Ticket System

#24263 Info boxes have broken layout in "Ticket view - Post a reply" section

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

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PHP version
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Akeeba Ticket System version
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Latest post by peterader on Wednesday, 27 January 2016 08:42 CST

Saturday, 23 January 2016 08:40 CST

peterader
 Hi,

I just upgraded to version 2.0.4 and noticed the "alert" class is missing on all alerts in the file /components/com_ats/View/Tickets/tmpl/item.php

This is causing the info boxes ("Total time spent ...", "This is a private ticket. ...") to show without the proper padding, border etc..

Would be great if you could fix it in the next release. Keep up the good work!

Regards,
Pete

Monday, 25 January 2016 02:05 CST

tampe125
Hello Peter,

most likely the problem is caused by your template missing some default CSS files.
Anyway, I'd wish to take a look, so I can run some tests.
I just made this ticket private, so you can safely share account details here. Could you please give me a Joomla account, so I'll try to see what's happening?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 26 January 2016 03:16 CST

peterader
Hello Davide and thanks for your reply. I am quite sure it's not an issue on my site as I checked the core files and found the problem. Also, you have the same issue here on your site. See the attached screenshot (issue marked in red).

In the file /components/com_ats/View/Tickets/tmpl/item.php you will find a couple of elements with the class "alert-warning" and similar. They also require the class "alert" for the proper bootstrap formatting. http://getbootstrap.com/components/#alerts

Regards,
Peter
Edited by peterader on 2016-01-26 03:18 CST

Tuesday, 26 January 2016 10:26 CST

tampe125
Oh ok, now I got it.
Yes, that's indeed an issue. I'll fix it right now. Thank you for reporting it

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 27 January 2016 08:42 CST

peterader
Great. I'm glad I could be of help.

Regards,
Peter

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