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Akeeba Ticket System

#26522 Not sending emails

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
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PHP version
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Akeeba Ticket System version
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Latest post by on Sunday, 11 December 2016 17:17 CST

cperrot
 I just set up the ticket system. however, I cannot seem to get email notification to work. when I test the email in email templates everything works fine. but in real life scenario no emails are being sent.

regards

cedric

tampe125
Akeeba Staff
Hello,

did you set the notification email correctly inside the WAF configuration page?
Can you please try to manually trigger a security exception and see if you get the email?
Are security exceptions being recorded in your site?

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

cperrot
Hello

The ticket is about the ticket system not admin tools.

regards

cedric

tampe125
Akeeba Staff
Ops, I'm deeply sorry.
Can you please double check if the Akeeba Ticket System - New post notification emails plugin is enabled? It belongs to the ATS group.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

cperrot
that was it thanks for that.

tampe125
Akeeba Staff
You're welcome!

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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