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Akeeba Ticket System

#26556 ATS not displaying tickets correctly

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

Latest post by on Saturday, 17 December 2016 17:17 CST

Nick_Q
 HI Guys,
OK I have two systems running on very similar setups using the components specified above. Both systems are using the ISIS template on the back end. On one system all works well and the component works as I would expect it to. On the other however the display of individual tickets is broken, almost as if the CSS is broken with text displayed as in the attached?! In this case I am unable to affect any of the data displayed.

All other screens appears correct e.g. Control Panel, Ticket list etc but attempting to open an individual ticket delivers the attached view. (any ticket is the same)

I have reloaded ATS (2.2.2) with no effect, so not really sure where to go next. Any advice would be welcome...

tampe125
Akeeba Staff
Hello,

looking at your image, I think that there is an error occurring.
Can you please set inside Joomla Global Configuration the error reporting to Development and try again?
What's the error? Can you please post it here?

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Nick_Q
Hi Davide

Many thanks for your response...

I did as you suggested and sure enough here is the resulting error message (displayed at the bottom of the page)

Fatal error: Class 'F0FModel' not found in /home/sites/carolcumber.com/public_html/plugins/ats/akeebasubslegacy/akeebasubslegacy.php on line 193

Please ask if you need further information...

tampe125
Akeeba Staff
You enabled a plugin for the Akeeba Subscription component, but you don't have it installed.
Please disable the plugin namedAkeeba Ticket System - Akeeba Subscriptions 4 integration, it will fix your issue.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Nick_Q
HI Davide,

Many thanks for your response...

I have no idea how that happened - now disabled and all working as it should
Thank you for you support... we can now consider this ticket closed.

tampe125
Akeeba Staff
You're welcome!

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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