Support

Yes, I have searched your site.

When trying to use the bucket feature to mass reply, I received the following error: "Invalid ticket specified"
When I try to use the same bucket again, I don't get the error, but nothing appears to happen. No reply is posted to the actual ticket, nor is a reply added to the bucket.

I then created 2 test tickets and a test bucket, received the same error. I can recreate the error with my test tickets every time.

See attached screen shots. Another oddity is that all the tickets assigned to a bucket (when viewing from within the bucket) all show 'Unassigned" when they are all actually assigned to the site admin.

Your assistance is appreciated!

I installed your dev version on my dev site and tested with the same set up of test tickets.
Everything works as expected.

Thanks for the quick fix!
When can we expect this rolled out to stable version?

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