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Akeeba Ticket System

#27152 Akeeba Tickets disable time tracking

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Ticket System version
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Latest post by nvcacademy on Saturday, 18 February 2017 09:53 CST

nvcacademy
 How do I disable time tracking? We don't use it and it is just a nuisance for us. thanks.

tampe125
Akeeba Staff
Hello,

I'm sorry but you can't remove such field. You could create a template override, but I think it's a lot of work to simply hide it.
If you really want to hide it, I'd suggest you to create a custom rule in your template CSS to hide it, so you won't see it.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

nvcacademy
I'd rather just return to core version which does not have this feature. How can I revert to core version?

nvcacademy
so I decided to create overrides to remove the time tracking.

In in View/NewTickets/form.php, here is the section in the code where the time tracking appears. i don't see any references to the time tracking just rendering for the text editor. How do I get this unwanted element out? thanks

<div class="control-group">
	<label class="control-label" for="bbcode"><?php echo JText::_('COM_ATS_NEWTICKET_LBL_YOURREQUEST') ?></label>
	<?php
		if(empty($this->post_content))
        {
			$this->post_content = $this->catparams->get('defposttext','');

			if(!Editor::isEditorBBcode())
            {
				$this->post_content = Bbcode::parseBBCode($this->post_content);
			}
		}	
		
		echo $this->loadAnyTemplate('site:com_ats/Posts/post',array(
			'post_content'		=> $this->post_content,
			'allow_attachment'	=> $this->allow_attachment,
			'category'			=> $this->category->id,
		));

	?>
</div>

nvcacademy
I found how to hide time tracking: Create overrides on these files:

View/Tickets/item.html
View/Tickets/item_head.html
View/Posts/threaded_post.php
View/Posts/post.php

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